FAQs/T&Cs

CUSTOM STUFF

How long does custom artwork take?

  • It depends on the complexity of the design, but we can usually complete artwork in a day of two

 

Do you only do custom designs of dogs?
  • No! Although the majority of designs we have done is of dogs, we can do custom artwork for almost any animal

 

COOL!!! What do I need to get started?

  • Hit us up via DM on IG (@repyourpack) or contact us here

  • When sending a photo we recommend a clear, well lit photo of your pet,  front on is best, feet included and without any accessories (collars/banadanas etc)

 


I'm not quite ready for any printed products yet, how about just a digital artwork?

  • Yep, totally fine! You can just order a digital artwork to use as a phone/computer background or social media
  • Please note that Copyright for all artwork is retained by @repyourpack and is not transferred with sale and @repyourpack retains all rights of reproduction and printing on merch

 

Once the items are on the site, when can I order?

  • You can order your items straight away
  • As we endeavour to complete artwork and upload items as quickly as possibly (typically within 24 hours), as a matter of courtesy we do ask that you try to purchase your items within 3 days

 

How long does the custom designs stay on the site for and can I reorder items?

  • Items stay on the site indefinitely (unless you request for them to be removed)
  • 100% - You certainly can reorder your custom items

PRINTING & SHIPPING

Where are the products printed?

  • All our products are print-on-demand and take 2-7 days to fulfill before being shipped out the USA, Europe, and now Australia (YAY!!!)
    • T-Shirts/Hoodies - USA, EU, AU
    • Breed Stickers - AU
    • Custom Stickers - USA
    • Accessories - USA
  • If you are ordering multiple items, they may arrive separately as the may be printed in different locations

 

Do you ship worldwide?

  • For the most part, yes we do! Apart for a small handful of countries due to customs issues
  • Please note, due to the ongoing Covid-19 pandemic that is effecting the world, we cannot estimate shipping times. We apologize for this inconvience and appreciate everyone's patience with delivery of goods 

 

 How much is shipping?

  • Shipping costs are calculated after products have been selected and willl depend on your location and number of items
  • An average shipping cost is approximately AUD$10 for a T-shirt

 

 

CHANGE OF MIND & REFUNDS

I've changed my mind on the items I've ordered!

  • No problems! But you must let us know within 2 hours of purchase should you change your mind, so we can either cancel or amend your order
  • Unfortunately, if printing has already started on your items we won't be able to refund or amend your order

 

My items are damaged or lost! =(

  • If your item(s) arrive damaged, please let us know within 7 days or receiving the order so we can investigate and resolve any issues 
  • If you items are deemed to have been lost in transit after investigation, we will organise a refund or a reissue of goods
  • Due to the ongoing Covid-19 andemic across the world we are experiencing heavy delays with shipping, we appreciate everyone's patience during this time