FAQs/T&Cs
CUSTOM STUFF
How long does custom artwork take?
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It depends on the complexity of the design, but we can usually complete artwork in a day of two
Do you only do custom designs of dogs?
- No! Although the majority of designs we have done is of dogs, we can do custom artwork for almost any animal
COOL!!! What do I need to get started?
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Hit us up via DM on IG (@repyourpack) or contact us here
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When sending a photo we recommend a clear, well lit photo of your pet, front on is best, feet included and without any accessories (collars/banadanas etc)
I'm not quite ready for any printed products yet, how about just a digital artwork?
- Yep, totally fine! You can just order a digital artwork to use as a phone/computer background or social media
- Please note that Copyright for all artwork is retained by @repyourpack and is not transferred with sale and @repyourpack retains all rights of reproduction and printing on merch
Once the items are on the site, when can I order?
- You can order your items straight away
- As we endeavour to complete artwork and upload items as quickly as possibly (typically within 24 hours), as a matter of courtesy we do ask that you try to purchase your items within 3 days
How long does the custom designs stay on the site for and can I reorder items?
- Items stay on the site indefinitely (unless you request for them to be removed)
- 100% - You certainly can reorder your custom items
PRINTING & SHIPPING
Where are the products printed?
- All our products are print-on-demand and take 2-7 days to fulfill before being shipped out the USA, Europe, and now Australia (YAY!!!)
- T-Shirts/Hoodies - USA, EU, AU
- Breed Stickers - AU
- Custom Stickers - USA
- Accessories - USA
- If you are ordering multiple items, they may arrive separately as the may be printed in different locations
Do you ship worldwide?
- For the most part, yes we do! Apart for a small handful of countries due to customs issues
- Please note, due to the ongoing Covid-19 pandemic that is effecting the world, we cannot estimate shipping times. We apologize for this inconvience and appreciate everyone's patience with delivery of goods
How much is shipping?
- Shipping costs are calculated after products have been selected and willl depend on your location and number of items
- An average shipping cost is approximately AUD$10 for a T-shirt
CHANGE OF MIND & REFUNDS
I've changed my mind on the items I've ordered!
- No problems! But you must let us know within 2 hours of purchase should you change your mind, so we can either cancel or amend your order
- Unfortunately, if printing has already started on your items we won't be able to refund or amend your order
My items are damaged or lost! =(
- If your item(s) arrive damaged, please let us know within 7 days or receiving the order so we can investigate and resolve any issues
- If you items are deemed to have been lost in transit after investigation, we will organise a refund or a reissue of goods
- Due to the ongoing Covid-19 andemic across the world we are experiencing heavy delays with shipping, we appreciate everyone's patience during this time